Just finished the mitigation process with my water damage issue. The technicians Chris, Aldo and Edward were amazingly fantastic. I woke up to my problem early in the morning and called my insurance. They got the claim to SERVPRO with in minutes and Carrie from SERVPRO called me to get some details on what would be need we to start the clean up process. With in an hr Chris and Aldo showed up. I was in a state of confusion and lost as to what was going on. I felt like my livelihood was falling out from underneath me and didn’t know what I was gonna do with myself or my animals while all this was going on. Chris and Aldo reassured me everything would be fine and explained what they were doing. If I had questions they answered them. They understood the stress I was going through as a home owner going through something like this. In the days that followed Chris or Edward would come by daily and monitor the dry out and kept me very informed what was going on. Carrie works in the office and was amazing communicating with me daily with scheduling and making sure I was doing okay. They all really made me feel great on this process. I. Any day enough about them all. They really know how to help a person on a bad day. Now for the restoration process tbd.

 

Great place and great service.

Excellent service, quickly responds to communication and repairs
Carrie and Christine are fabulous helpful and friendly.

Awesome response! They were always on time, clean and courteous. Explained everything before they started. Thank you for helping us, in our time of need.

We were very pleased with the service we received. All people involved were punctual, professional, friendly, conscientious, and knowledgeable. Thank you!!

I had a flood in my master bathroom. SERVPRO was out within a couple of hours. Fast, friendly and thorough! I was very impressed!

I was very impressed with the technicians. They were very professional!

Very polite, personable gentlemen!! Job well done!

Thank you SERVPRO of Northwest Phoenix/Anthem for getting out so quickly to extract the standing water and prevent further damage to my business!!

The SERVPRO staff has been wonderful! Thanks to you all!

Can't believe all the work done by your technician the time he completed. Better not lose this guy. Give him a raise, as he is a valuable asset to your company.